FAQ
Where can I park?
We have shared parking bays located to the right of the studio building, spaces numbered 1 to 14 are all available.
In the unlikely event that the car park is full, you can find alternative free parking on Hythe hill, just 100 meters from the studio.
Please do not park in spaces beyond bay 14 as you will get a ticket. The spaces directly in front of the building are limited to 30 minutes, but are ideal for loading and unloading.
All vehicles are left at owners risk.
What are your opening times?
We are open 7 days per week from 9-5pm. Out of hours shoots are also possible, please get in touch to discuss your needs.
Can I setup before my booking time?
We book the studio out through the day and require everyone to start and finish on-time. We do not offer early access to the studio for loading and unloading so please bare this in mind and book additional studio time if required.
What is your cancellation and refund policy?
We require full payment to reserve your booking. We accept PayPal, bank transfer or cash. You can cancel your booking up to 48 hours before the start time of your shoot for a full refund, after that time has expired your deposit is forfeit, however we may offer you a studio credit in extenuating circumstances.
Do you have access for heavy or large goods?
Whilst photographers and videographers have managed to shoot some very large products at The Loft including sofas, dining sets, and heavy machinery, please bare in mind that the studio is located on the third floor of a 200 year old building. The studio is accessed via two flights of stairs that are approximately one metre wide and there is no lift.
Do you have disabled access?
The Loft is on the third floor of a 200 year old building. The studio is accessible via two flights of stairs that are approximately one metre wide, we do not have a lift.
Can I bring animals?
We welcome well behaved animals at The Loft. Responsibility of any animals ultimately remains with whomever books the studio. Any accidents will be charged directly to that individual or company.
Can I bring children?
We welcome supervised children at The Loft. Responsibility of any children ultimately remains with whomever books the studio. Any damage caused to studio property will be charged directly to that individual or company. Studios are not by nature child safe locations, we have numerous high voltage cables and hot studio lights in use at any given time. Therefore it’s important to ensure children are monitored at all times.
Do you have continuous lighting?
We have very limited continuous lighting. Most video teams to bring their own lighting kit, however we do maintain a set of Godox SL-60 continuous lights at the studio.
Can I get help setting up?
We are here to ensure your experience goes as smoothly as possible, without getting in the way. Our wireless studio triggers work with all DSLRs and Mirrorless cameras and we’re here to help you get them setup. We are happy to help with any loading / unloading and we know how to work the kettle.
Is there a kitchen?
The Loft has a practical kitchen including a sink, hot and cold water, fridge, microwave and prep surfaces. We do not have a stove or oven, although food photographers often bring their own solutions for this.
Are there toilets?
The building has a shared toilet on the ground floor.